Position Summary
The IT Intern will be responsible for maintaining and supporting the end users and workstation environment at the Parker Lord Erie facility. The IT Intern will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The IT Intern will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations.
Responsibilities
Must be self-motivated and a self-starter.
This role supports the resolution of critical situation technical problems.
Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
This role is the link between business applications and users from a technical and process perspective.
This role is responsible for direct interaction with internal customers.
This role requires you to drive results and proactively identify and resolve problems.
Develops training materials to support process changes and new technology introductions.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Perform other duties as necessary.
Qualifications
Required Education:
In college working towards Bachelors degree
3.0+ GPA
Experience:
At least 1 year of experience with maintenance and repair of computer hardware
IT Service Management ticketing tool such as ServiceNow preferred
Certifications:
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred
Skills:
Strong customer service orientation
Proficiency in English language, including speaking, reading, and writing
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information in a confidential manner
Strong written and verbal communication
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment
Physical Demands:
Ability to work for extended periods of time while sitting or standing
Ability to use hands and fingers for extended periods of time
Ability to perform repetitive motions for extended periods of time
Ability to lift and move equipment up to 30 pounds
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug Tests
Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
