This position serves as a Field Support Lead reporting to the Aeronautical Information Systems Team located at the William J. Hughes Technical Center. Duties

IT Specialist (Systems Analysis)

Federal Aviation Administration • 
Atlantic City, New Jersey, United States
Position Type: Contractor
Job Description:

This position serves as a Field Support Lead reporting to the Aeronautical Information Systems Team located at the William J. Hughes Technical Center.

Duties

This position provides support for the Federal NOTAM System (FNS). The employee participates as technical team member towards the development, enhancement, planning, conducting and documenting of processes for 2nd Level Engineering Site Support activities. These activities include support to NAS monitoring and the 2nd Level Help Desk and also include providing direct technical assistance to field personnel for the resolution of system or NAS issues, restoration of system or NAS services, and support to delivered system modifications.

Principal duties of this position are to ensure the timely resolution of any immediate problem(s) and to ensure future occurrences are avoided. The employee leads problem analysis and restoration activities by facilitating analysis efforts across site personnel, 2nd level personnel, vendor support, and other external stakeholders. The employee is responsible to ensure issue information and status updates are logged in the appropriate issue tracking databases and communicated to all appropriate stakeholders and management as required.

Regular duties of the position include:

  • Providing technical input to all Site Support documentation to ensure accuracy and usability;
  • Conduct of Site Support test activities and performance of Data Reduction and Analysis (DR&A) and other tasks in support of testing efforts including debugging and/or troubleshooting of issues;
  • Analysis of system issues and providing of technical recommendations for resolution;
  • Participation in Site Support keysite testing activities and data analysis to ensure system changes or updates satisfy all functional and operational requirements;
  • Travel to sites for keysite testing, resolution of site issues or problems, installation of system modifications, or for site restoration activities
  • Development of transition plans and procedures

Additional duties include:

  • Providing technical guidance and direction to Site Support team members
  • Leading and coordinating Site Support efforts to resolve NAS system issues and ensuring proper communication of issue information to higher level management.
  • Development of Site Support documentation including processes, procedures, briefings, and reports as required.
  • Implementation and oversight of Help Desk and Site Support processes and procedures for supported systems.

Applies experience and comprehensive technical knowledge applicable to his/her discipline, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems. Assignments frequently require knowledge and experience working across functional and/or organizational lines. Typical assignments may include: complex system design and integration; extensive research and analyses; investigation and inspection activities; compliance and enforcement actions; and direct responsibility for project/program management. Develops plans, techniques, and policies to address current or anticipated problems and issues.

Job Requirements:
Requirements Conditions of Employment
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents).
Qualifications

For additional information please view the complete OPM qualification standard for IT Specialist, please visit:

Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is: Experience in establishing a 24x7 site support Team and providing real-time second level support on complex computer programs and systems in the National Airspace System.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Some, all, or none of the applicants may be interviewed.

Selection may be made from this announcement or from ACT-ATO-24-AJW1700-90952.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Notification of Personnel Action (SF-50).

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your online application. These documents must be uploaded or emailed to Jennifer.A.Lowery@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.



Applicants claiming eligibility for the Expanded Veterans Hiring Opportunity (EVHO), MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are a current or former Federal employee (including a current FAA employee), you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are a current Federal employee and need a current copy of your SF-50, please contact your personnel office. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. If you are a former Federal employee, you can obtain a copy of your SF-50 by writing the National Personnel Records Center Annex, 1411 Boulder Boulevard, Valmeyer, IL 62295. Additional information is available from this link: https://www.archives.gov/st-louis/opf.

Expanded Veterans Hiring Opportunity (EVHO) are preference eligibles and veterans who are honorably discharged from the Armed Forces after completing at least three (3) years of continuous active service. Applicants claiming eligibility for EVHO, MUST submit a DD Form 214 reflecting character of service to verify eligibility by the closing date of the announcement as requested by the Human Resource Office. Eligibility for EVHO will be considered based on applicable documentation submitted by the closing date.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Salary Range: $119,505 - $185,268
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

JSfirm, LLC

Roanoke, TX

jobs@jsfirm.com

JSfirm LLC, Privacy Policy

All rights reserved. 2001-2024 JSfirm