IT Specialist (Systems Analysis)

Federal Aviation Administration •

Atlantic City, New Jersey, United States

Position Type: Contractor

Job Description:

This position serves as a Field Support Lead reporting to the Aeronautical Information Systems Team located at the William J. Hughes Technical Center.

Duties

This position provides support for the Federal NOTAM System (FNS). The employee participates as technical team member towards the development, enhancement, planning, conducting and documenting of processes for 2nd Level Engineering Site Support activities. These activities include support to NAS monitoring and the 2nd Level Help Desk and also include providing direct technical assistance to field personnel for the resolution of system or NAS issues, restoration of system or NAS services, and support to delivered system modifications.

Principal duties of this position are to ensure the timely resolution of any immediate problem(s) and to ensure future occurrences are avoided. The employee leads problem analysis and restoration activities by facilitating analysis efforts across site personnel, 2nd level personnel, vendor support, and other external stakeholders. The employee is responsible to ensure issue information and status updates are logged in the appropriate issue tracking databases and communicated to all appropriate stakeholders and management as required.

Regular duties of the position include:

Providing technical input to all Site Support documentation to ensure accuracy and usability;
Conduct of Site Support test activities and performance of Data Reduction and Analysis (DR&A) and other tasks in support of testing efforts including debugging and/or troubleshooting of issues;
Analysis of system issues and providing of technical recommendations for resolution;
Participation in Site Support keysite testing activities and data analysis to ensure system changes or updates satisfy all functional and operational requirements;
Travel to sites for keysite testing, resolution of site issues or problems, installation of system modifications, or for site restoration activities
Development of transition plans and procedures

Additional duties include:

Providing technical guidance and direction to Site Support team members
Leading and coordinating Site Support efforts to resolve NAS system issues and ensuring proper communication of issue information to higher level management.
Development of Site Support documentation including processes, procedures, briefings, and reports as required.
Implementation and oversight of Help Desk and Site Support processes and procedures for supported systems.

Applies experience and comprehensive technical knowledge applicable to his/her discipline, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems. Assignments frequently require knowledge and experience working across functional and/or organizational lines. Typical assignments may include: complex system design and integration; extensive research and analyses; investigation and inspection activities; compliance and enforcement actions; and direct responsibility for project/program management. Develops plans, techniques, and policies to address current or anticipated problems and issues.

Job Requirements:
Requirements Conditions of Employment

US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.

Qualifications

For additional information please view the complete OPM qualification standard for IT Specialist, please visit:

Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is: Experience in establishing a 24x7 site support Team and providing real-time second level support on complex computer programs and systems in the National Airspace System.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Some, all, or none of the applicants may be interviewed.

You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the Required Documents section of the announcement.

Selection may be made from this announcement or from ACT-ATO-24-AJW1700-90071

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your online application. These documents must be uploaded or emailed to Jennifer.A.Lowery@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Salary Range: $119,505 - $185,268

Job Ident #: 796207600

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IT Specialist (Systems Analysis)

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