Tasks
Our Cabin Pre- & Inflight Procedures division is responsible for the line- and project-based development and operationalization of product and service concepts as well as crew-relevant ground processes and their target group-specific communication to the route.
- Contributing to the development and definition of in-flight service concepts and crew-relevant processes on the ground and the interface with product management, flight operations and stations worldwide
- Initiating measures and projects to improve in-flight processes and cabin equipment based on crew/customer feedback
- Definition and documentation (e.g. Crew Service Manual) of in-flight service processes and workflows for the respective cabin functions on board and on the ground
- Data analysis, benchspans and best practices for deriving measures
- Answering and evaluating topic-related cabin reports
- Preparation, organization and assistance in the implementation of test scenarios for the further development of in-flight processes
Benefits
Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Flexible working hours
Requirements
In order for the internship to be successful for you and our team, you should have the following requirements:
- Enrollment for the entire period of the internship (current certificate of enrollment and proof of the mandatory internshipmust be enclosed with the application) or the internship takes place between the Bachelors and Masters degree program (Gap Year)
- At least in the third semester of your studies at the time of the internship
- Conceptual and structured thinking ability to deal with complex issues
- High level of commitment, flexibility and resilience
- Determination, initiative and ability to work independently
- Confident handling of IT tools
- Strong hospitality mindset and customer orientation
- Ability to integrate and work in a team
- Good communication, argumentation and presentation skills
- Project management experience is an advantage
Further information can also be found in our FAQs.
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
