SAS Customer Service annually manages millions of customer contacts via the help of external partners and our own contact centers. Our exciting journey to build the future’s customer service has started and we aim to meet the changing demands of our customers. The journey will consist of many initiatives, with a strong focus on digitalization, automation, and process development. We pride ourselves on delivering exceptional customer experiences and are committed to ensuring our customers receive top-notch support at every touchpoint.
Challenges you will work on We are seeking a dedicated and customer-focused individual to join our team as a Priority Customer Service Agent. In this role, you will be responsible for providing personalized assistance and support to our priority customers, including frequent flyers, travel agents and corporates. As a key member of our team, you will play a crucial role in delivering an unparalleled level of service and ensuring the highest level of customer satisfaction. This is an excellent opportunity to be part of the evolution of SAS Customer Service as we take the next step in delivering exceptional service. The role is critical within our customer service operation, entailing significant responsibility to act with integrity and trustworthiness.
• Previous experience in customer service, preferably in a call center environment within the airline or hospitality industry • Exceptional communication skills, both verbal and written, with the ability to interact confidently and effectively with priority customers • Strong problem-solving skills and the ability to handle complex situations with tact, diplomacy, and professionalism • Detail-oriented with excellent organizational skills and the ability to prioritize tasks in a fast-paced environment • Proficiency in computer systems and software applications commonly used in call center operations (e.g., CRM systems, Microsoft Office suite) • Speaking Swedish, Norwegian or Danish on a native level and fluent in English. If you speak a second Scandinavian language that is an extra plus. • A passion for delivering personalized service and a commitment to exceeding customer expectations • Experience working with high-value customers, such as frequent flyers, VIPs, or premium travelers, is a plus.
Is this you? If so, come fly with us! The open position is placed in one of our Scandinavian offices: Frösundavik (Stockholm), Lysaker (Oslo) or Amager Strandvei (Copenhagen). Please send us your application as soon as possible as we will go through applicants ongoingly. Deadline for application is 6th of January. This is a temporary position, starting as soon as possible, that may lead to a potential extension.