Program Coordinator

Program Coordinator – 2023-8106

Year after year, Kaman delivers technical breakthroughs and innovative solutions that ensure our customers can meet their critical challenges. Others may approach challenges in a similar manner, but our people set us apart from other companies. Technology may advance and industry may shift, but Kaman will always be a place where individuals can come to work and truly make a difference and be recognized for their efforts.

We have an exciting opportunity for a Program Coordinator to join our team at Kaman Composites Vermont who will support the Program Management function through the completion of program, sales, and customer service activities for assigned accounts from the bid process through order shipment.

Responsibilities:

• Under the direction of the Program Manager(s), serve as the primary point of contact with the customer.
• Act as the voice of the customer.
• When authorized, negotiate with the customer on behalf of KCV.
• Respond to customer complaints and questions with prompt follow through.
• Verify data provided for quotations and enters data into the system for tracking and bid review purposes.
• Assist in the management and execution of the quotation process.
• Communicate the quotation to the customer and follows up with the customer to finalize into a sale.
• Enter customer orders into system and reviews contract for accuracy.
• Coordinate the production and shipping dates with engineering, purchasing, and manufacturing and keeps customer updated on the order status.
• Enter all change orders, new revisions, and schedule change orders into Epicor operating software.
• Maintain customer files.
• Support shipping group to ensure proper shipping methods.
• Verify invoices prior to finalizing and sending to customer.
• Coordinate all RMA’s (returned parts) for assigned customers.
• Coordinate requests for source inspectors when required.
• Complete customer surveys and provides customer with other metrics as required.
• Prepare management data as required for meetings.
• Continuously look for ways to improve systems and processes.
• Perform job duties in a professional and courteous manner.
• Perform job duties safely with the goal of no accidents or injuries to self or others.
• Other duties as assigned by management.

Education:

• Minimum of an Associate’s Degree, preferably in a business-related field, is preferred

Experience:

• Minimum of three years of customer service experience, preferably in a manufacturing environment.

Knowledge, Skills, and Abilities:

• Must have good working knowledge of computer software including, but not limited to Microsoft Office suite, and the ability to learn the company’s manufacturing software and customer supplied databases.
• Must be detail-oriented, self-organized and work with minimal supervision.
• Must have the ability to set and modify priorities to meet the changing organizational and team needs.
• Team oriented with a commitment to provide internal/external customer satisfaction.
• Ability to work overtime if necessary to meet all deadlines.
• Ability to communicate in a manner that is professional, friendly, open, and courteous.
• Must have excellent interpersonal, verbal, written and listening communication skills.
• Ability and willingness to travel when required to customer’s place of business and to occasional trade shows.
• Must be able to meet the physical demands inherent within this job description, including the ability to lift at least 20 pounds.