Job Purpose:
Optimise network revenues across all Origins and Destinations through co-ordination of activities within Revenue Optimisation by ensuring Demand, Pricing, Inventory and Analytics? activities are delivered on time. Continuously monitoring the competitor activity, demand trends and directing the priorities of the assigned markets by ensuring pricing structures are reflected within the demand forecasting process. Develop and maintain expertise around revenue management principals and techniques.
Job Accountabilities:
- To achieve revenue related objective of the department using pricing, inventory, pricing distribution, revenue systems and analytics tools as per set timelines
- Provide continuous feedback to RO standards and procedures and keep the standard operating procedures up to date in addition to compliance by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards
- Continuously review the practice, procedures of the function to improve efficiency and cost saving, communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered.
- Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations, and identifying areas of improvement.
- Conduct and analyse all quality control process on tactical fare activity to ensure fare products are pricing as per the commercial intent. Proactively communicate and resolve any errors ensuring areas of concerns are clearly identified and solutions are delivered.
- Specific to Revenue Operations
- Monitor flights on the EK Network within the operational window of 72 hrs prior to departure and identify critical flights with potential for denied boarding.
- Facilitate pre-transferring passengers on critical flights and action aircraft swaps, closures, and configuration changes.
- Liaise with Reservations Services team to re-accommodate disrupted passengers.
- Produce comparative analysis and reports of no-shows, denied boarding and point of sale bookings.
