SALES SUPPORT COORDINATOR - TORONTO TOWN OFFICE

Coordinate the Sales Support Team to initiate sales activities in the country considering the different sales channels based on the analysis and evaluation of market-specific data. Identify opportunities and threats in sales (existing business, new business, online, groups) and will support in driving all processes at the organization. Account management activities jointly with Sales Executives and Sales Managers based on analysis and evaluation of customer portfolios. The post holder will enable the Sales Executive and Sales Manager to optimize sales activities by steering visits, preparing sales presentations and managing an array of administrative and supportive tasks 

Job Outline:

• Regular analysis and evaluation of customer performance (corporate / SME accounts and travel agencies / travel management company) and the development of each sales channel as basis for yearly planning of contracts


• Coordinate the analysis and monitoring of the development of each sales channel, according to its potential and distribution costs, emphasizing corporate revenue generation through TMCs, online push via OTAs and EOL and share reduction of consolidator channel.


• Contract management, including the continuous update of the contract database and flow of information to all relevant departments (such as pricing) and coordination of comprehensive preparation of contract proposals (incl. individual quotations) in cooperation with the Sales Executive, as well as monitoring and back-end incentive calculations, whenever available (according to predetermined frequency)


• Developing and coordinating account management activities, based on monthly evaluation / analysis of Sales Executive portfolios in cooperation with the Sales Manager as well as sales activities budget controlling and conciliation with accounting system bookings


• Ensuring that all CRM data are properly included and continuously updated in Salesforce.com, as well as the updates exchange of the Distribution Lists to the Americas pricing team in cooperation with the Sales Executive inputs


• Ensure a seamless flow of information, steering advising and supporting all relevant departments (interface between sales, corporate communications, pricing and finance).


• Manage the administration and investigations of ADMs, ACMs and other related revenue accounting queries. Advise relevant line Sales Managers of travel agents undertaking incorrect ticketing or fares construction practices. Manage the Commercial & Sales advisory notices.


• Keep up-to-date with all technical developments regarding reporting tools and continuous coordination of monitoring, analysis, development and adjustment of EK reports, tools and workflows.


• Coordinate customer data management (salesforce.com, AIMS, netRemit / Maestro, Accelya modules, etc.), ensuring data quality for sales channel management and online push, and coordinate the continuous sales lead generation process (incl. optimal use of Salesforce.com modules, such as OneSource).


• Assist Sales Manager with yearly planning and budgeting process (incentive planning / forecasting / monitoring) and market specific and ad-hoc reporting for Area Manager.

Commercial/Sales.Other : 3+ Years

Degree preferably in Economic or Travel with a experience in the Travel Industry. 

Knowledge and Skills

• Thorough knowledge of EK group's products and services


• Good knowledge of travel agency business or Travel consultancy


• Good planning and organisational skills


• Computer literacy - Microsoft Word/PowerPoint/Excel


• Excellent team management skills


• Ability to work under pressure and meet deadlines