SENIOR SECRETARY/SALES & ADMIN SUPPORT - KARACHI

JOB ACCOUNTABILITIES:

 Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.

Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes

Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.

Respond to general queries from external customers and escalate issue to the sales Manager as appropriate.

Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.

Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.

Support the Sales Manager with Ad-hoc projects as needed

MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications:

12 yrs schooling or equivalent

Experience:

3+ yrs Airlines Sales Experience

Knowledge/skills:

Strong Customer Service Skills

Fares and Ticketing / Reservation skills

Skilled user of MS Office packages & GDS System

Superior communication skills – written & spoken - English

Ability to work under stress, while at the same time exhibit a high degree of productivity

Ability to work independently

The candidate must have a right to work and live in Pakistan