Satair - IT Support

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests

• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved

• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

• Purchase equipment and ensure asset management is done according to our processes

• Ensure that IAM activities are done with proper attention and care

• Capture and share knowledge through written Knowledge Articles

• Work closely with the different Service Desks within the organization of Airbus

• Ensure that users get technical problems resolved as soon as possible

• Ensure that users are running on a stable and supported PC environment 

• Ensure that Satair has a stable and updated user platform that fits the overall business requirements

• Manage client software composition and version through official tools

• Monitor automatic jobs and resolve or escalate any issues

• Monitor hardware and interfaces to external parties

• Manage software and ensure that Satair has paid for all licenses in use

• Manage printer setup and other peripheral equipment and support it

• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.

• Ensure procurement of IT equipment

• Keep hardware and software register updated

• Ensure management of PC pool and other lending equipment

• Actively participate in regional activities identified and described by central IT

• Ensure availability in the 24/7 IT Support

• Participate in troubleshooting and solving issues on the central IS/IT solution

• Assist staff with advice and guidance in the use of the Satair’s systems

• Prepare and create documentation for Satair systems 

• Participate in the technical documentation of Satair’s IT set-up and operational procedures

• Participate and contribute in IT projects 

• Participate in improving the service to the organization

• Participate with input to improve the stability of the IT solution

Job Requirements

• Broad understanding of IT (hardware, software, network, communication)

• A good understanding of the following will be an advantage: 

• Network topics such as DHCP, and DNS

• Printer troubleshooting and Print Management

• Ideally, experience with IT Asset Life Cycle Management (CMDB)

• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.

• ITIL Foundation certified

• Bachelor&39;s degree or 1&43; years experience within IT Support

• Fluent in English both written and verbally

• Written skills that demonstrates structure

• Can offer valid references to attest your skills/personality

• Customer-minded

• Strong team player

• Excellent communication skills

• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward

• Ability to balance and align varying interests of stakeholders

• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders

• Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.