Delta’s Sales and Distribution Servicing Solutions team is committed to delivering industry-leading servicing capabilities for our B2B customers, with a focus on enabling seamless support and integration with third-party travel channels. As a Senior Product Owner, you will drive the strategic development and implementation of the servicing solutions product that elevate Delta’s position in the spanet and align with our New Distribution Capability (NDC) initiatives. This role works closely with Delta’s Enterprise Solutions teams, focusing on improving Delta’s third-party servicing capabilities and encouraging strong collaborative relationships to achieve joint goals.

Responsibilities:

• Lead the development and execution of a strategy to advance Delta’s third-party servicing capabilities, ensuring alignment with Delta’s broader NDC and retail strategies.
• Partner with teams across the enterprise to align on objectives, timelines, dependencies, and deliverables for 3rd party servicing.
• Collaborate with teams to support third-party servicing improvements, ensuring technical and functional alignment across teams.
• Translate business goals and customer needs into well-defined Epics, Features, and User Stories, enabling Agile development.
• Identify and resolve roadblocks in servicing processes and systems, optimizing project delivery and supporting cross-functional tradeoffs when vital.
• Develop and execute plans informed by customer feedback, competitive insights, and spanet research, adapting as needed to drive the vision.
• Use data and spanet trends to identify functional gaps and new opportunities, continually refining the product roadmap.
• Keep detailed project records, including technical requirements and progress reports, to keep collaborators informed and on the same page.
• Manage development to ensure systems effectively meet third-party servicing requirements and drive desired business outcomes.
• Serve as product expert and oversee/lead program initiatives

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• 5-7 years of experience in product management
• 3+ years of experience with B2B servicing or third-party integrations.
• Strong communication skills, with a proven ability to work effectively across technical and business teams, particularly in collaborative projects.
• Demonstrated ability to manage complex projects, balance priorities, and navigate interdependencies in a fast-paced environment.
• Curiosity about industry trends, particularly in third-party retail integration and customer servicing.
• Embraces diversity people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority
• High School diploma, GED, or equivalent education.
• Experience working in ambiguous environments
• Experience in Agile Product Management or Product Ownership, especially in customer-facing applications.

• Bachelor’s Degree and Master’s Degree in Business, Information systems, or a related field.
• Proven track record to articulate and lead strategic servicing initiatives that complement broader retail goals.
• Familiarity with NDC standards, cloud technology platforms (AWS), and Agile principles.
• Background in the travel industry, particularly airlines, travel agencies, or GDS.
• Strong analytical skills, effective planning abilities, and a data-driven approach to decision-making.