Sr. Staff UX Researcher

Job Description

Roles and Responsibilities:

• Research Execution: Lead both short-term and long-term research activities aimed at supporting employee success initiatives.
• Stakeholder Engagement: Develop and maintain communication rhythms to share research outcomes with stakeholders, leadership, and teams.
• Team Leadership: Provide mentorship and guidance on research techniques to team members, fostering a culture of learning and development.
• Innovation and Trends: Research and stay abreast of emerging trends in design, technology, and industry, advocating for innovative solutions.

Essential Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

• Minimum 5 years of professional experience in years in roles involving complex product and services research, with a preference for experienced in Human Factors Research.

• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• -Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

• Data Analysis Skills: Strong background in handling both qualitative and quantitative data, and extracting meaningful insights from them.
• Research Expertise: Expert knowledge in various research methodologies, demonstrating the ability to derive actionable insights and outcomes.
• Lean UX Methodology: Experience in integrating Lean principles into traditional UX Research processes.

• Project Management: Skilled in translating ideas and concepts into actionable work items.
• UX Research: Extensive experience in conducting qualitative and quantitative research, with a deep understanding of Lean methodology and traditional UX processes.
• Analytical Skills: Proficiency in creating, interpreting, and managing usage analytics, and Voice of Customer solutions.
• Tool Proficiency: Mastery in using research and data tools like Axure, InVision, ServiceNow, SharePoint, OneDrive, and Box.
• Agile/Lean UX: Advanced knowledge and application of Agile/Lean UX methodologies.
• Emerging Technologies: Ability to pilot new tools to increase throughput.

Business Acumen:

• Relationship Management: Proven track record of successful stakeholder management in complex environments.
• Project Management: Proven experience in breaking down ideas into actionable units of work and establishing relevant metrics for process improvement.

• Problem Solving: Ability to apply diverse problem-solving methodologies to UX challenges.
• Strategic Project Management: Competence in creating projects that yield tangible business benefits, including an understanding of business operations and strategic directions.
• Systemic Thinking: Capability to comprehend complex systems and the interrelations within.

Leadership:

• Leadership Communication: Demonstrated ability to effectively communicate with senior leadership and manage project vision and requirements.

• Problem Resolution: Proficient in using root cause analysis for problem-solving.
• Team Facilitation: Skilled in leading team discussions, ensuring participation, and resolving conflicts effectively.
• Active Listening: Demonstrated ability in listening actively and managing collaborative decision-making processes.

For Candidates in US:

• The base pay range for this position is $127,900-$213,200. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 2/11/2024.

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

• General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information