Staff Representative - Component Repair (Chicago/Houston)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

• Responsible for coordinating routine repairs orders for aircraft components in support of mainline aircraft maintenance, including repair order release and invoice payment
• Continuously supervises supplier performance with respect to contractual metrics including turn-time, quality and cost
• Maintains current knowledge of applicable regulations and policies governing aircraft component repairs
• Responsible for coordinating routine repairs orders and exchanges with suppliers through programs: Q-Tools and/or SCEPTER for aircraft components, holding the supplier accountable to return the PN within the contractual Turn Around Time (TAT), supporting our mainline aircraft maintenance, including repair order release, exchange orders and invoice payment
• Perform computer transactions through programs such as Q-Tools, SCEPTER and Outlook to release and lead repair orders within contractual timelines as well as flags any parts that are behind schedule and sets up remediation to meet with L5 CRM and 3rd party on expediting return to service
• Leads internal meetings and prepares data to review progress on parts that they are responsible for that are in Discrepancy, Past Due and/or invoice disputes
• Supervise supplier adherence to contractual pricing through price quote and work scope management
• Maintains current knowledge of applicable regulations and policies governing aircraft component repairs
• Support warranty and remedy claims for repair orders
• Continuously supervises supplier performance with respect to contractual metrics including turn-time, quality and cost

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Associate degree or 2 years of relevant work experience
• 2+ year experience in supplier management, operational management, or technical- or quality-control experience
• Aircraft maintenance practices and regulatory requirements
• Basic MS Office, e.g. Excel
• Basic data analysis and spreadsheet skills
• Basic task-management skills
• Strong communications skills (written and verbal)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• Bachelors degree or equivalent experience in Aviation
• FAA Airframe and Powerplant license
• 4+ year experience in supplier management, operational management, or technical- or quality-control experience
• Aviation supplier management or production control experience
• Practical experience leading aircraft component repairs
• Sophisticated MS Office, e.g. VBA
• SCEPTRE skills
• SQL skills
• Modern programming language, e.g. Python, Java

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.