As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the managers individual perfo
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Supervisory IT Specialist
Job Description:
As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the managers individual performance, and available funding.

Incumbent will serve as a Supervisory IT Specialist with the Information and Technology Services, Operations Division, Network Management Branch, AIF-320.

Duties

The Network Services Branch (AIF-320) plays a critical role within the Operations Division of the Infrastructure of Operations (I&O) directorate administering and monitoring the FAA’s Mission Support Network. These systems and services include LANs, WANs and the FAA wireless infrastructure. AIF-320 detects, diagnoses, troubleshoots, and resolves all network services outages and performance issues as they are identified.

This branch:

  • Troubleshoots and resolves associated service degradations and outages.
  • Manages the switch and wireless device Life Cycle Maintenance (LCM) programs.
  • Manages the switch and wireless device upgrade, patching, and rebooting cadence processes.
  • Deploys out of cadence updates to network services based on application, patch, and security needs.
  • Works closely with Security Operation Center (SOC) to assist with and provide information for security incidents.
  • Works closely with the Enterprise Operations Center (EOC) to quickly resolve network related issues.

If you are selected as the AIF-320 manager, responsibilities may include, but are not limited to, the following:

  • Serve as the branch manager, assigning work, setting priorities, and reviewing and evaluating work.
  • Lead weekly staff meeting discussions and attend meetings with stakeholder base and other AIT organizations as necessary.
  • Communicate the organizations vision and objectives.
  • Communicate weekly significant reports and operational events to upper management.
  • Identify and track roadblocks and develop solutions to keep tasks moving.
  • Monitor and evaluate yearly performance reviews, approving Time and Attendance (T&A).
  • Ensure staff are appropriately trained, supported, and informed.
  • Coach and develop employees, recommending or approving corrective or disciplinary actions.
  • Resolve routine problems that typically impact the objectives of the organizational unit.
  • Oversee, track, and provide consultative services to aid development teams in remediation of security vulnerabilities, POA&Ms, and other application security defects for all Network Services managed systems.
  • Responsible for System Ownership for FAA Network Systems, which incorporate multiple AIF, managed assets, both on premise and cloud-based systems.
  • Responsible for developing, implementing, assessing, and maintaining the appropriate system-level information system security controls in accordance with the Federal Aviation Administration (FAA), NIST 800-53 (as amended), federal government-wide laws regulations, policies, procedures, and standards.
  • Collaborate with IT Security (AIS) in developing policies, plans, and procedures to ensure the continued reliability, security, and accessibility of AIF managed systems for users and data infrastructure across datacenter and cloud environments.
  • Provide expert advice, counsel, and instruction to management on network and wireless issues to support missions and achieve goals and objectives.

Job Requirements:
Requirements Conditions of Employment
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
Qualifications

For additional information please view the complete OPM qualification standard for IT Specialist, please visit:

Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is: Experience collaborating with organizations to facilitate capacity planning, work in-take, project management, incident management and workforce management, in support of deployments of CISCO networking switches and wireless infrastructures.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Some, all, or none of the applicants may be interviewed.

You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the Required Documents section of the announcement.

Selection may be made from this announcement or from ACT-AIT-25-AIF320-93858.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or emailed to jennifer.a.lowery@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.



All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.

Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.

If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Company Details
Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591 USA
www.faa.gov/jobs
493 Open Jobs Available
Our continuing mission is to provide the safest, most efficient aerospace system in the world. We strive to reach the next level of safety, efficiency, environmental responsibility and global leadership. We are accountable to the American public and ...

Benefits:
TBD
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Des Plaines, Illinois, United States
Type
Contractor
Salary Range
$92,964 - $144,121
Company Details
Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591 USA
www.faa.gov/jobs
493 Open Jobs Available
Our continuing mission is to provide the safest, most efficient aerospace system in the world. We strive to reach the next level of safety, efficiency, environmental responsibility and global leadership. We are accountable to the American public and ...

Benefits:
TBD

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