About Us:
AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.
The Worldwide Aviation Support Services (WASS) program, an AAR business, headquartered in Rockledge, FL, provides global, world-class expeditionary and conventional aviation solutions to the US Department of State Air Wing.
Role Description:
Provide aviation support services to the U.S. Department of State, DoS, and Bureau of Diplomatic Security, DS, under the oversight of the Bureau for International Narcotics and Law Enforcement Affairs Office of Aviation, INLA. The Terminal Operations Coordinator supports passenger processing to ensure the safe and efficient movement of personnel, baggage and cargo in support Embassy Air flights, conducts passenger movement briefings and security processing. Monitors flight schedules, communicating vital information to leadership, monitoring weather conditions, ensuring compliance with aviation regulations, maintaining accurate records, identifying areas for improvement, and providing excellent customer service.
Key Responsibilities:
- Responsible for the operational performance and sustainment of passenger terminal operations in support of U.S. Embassy and or Chief of Mission, COM.
- Perform passenger check-in procedures, manifesting, weight data entry, edit manifests as required, and select appropriate charge codes using FLY-EA-Skyline software.
- Ensure all passengers, baggage and cargo complete the required security and screening checks during check-in, and that they are cleared prior to manifesting and boarding.
- Monitor and adjust flight schedules as required by weather, technical issues, or other operational considerations.
- Develop, implement, and ensure compliance with emergency response procedures.
- Ensure exceptional customer service and a positive passenger experience.
- Ensure that the flight adheres to its planned schedule, and when necessary, make the appropriate adjustments and notifications when deviations from the schedule are required.
- Assist in the resolution of issues that may impact the mission to include scheduling changes, passenger movement, or cargo and baggage restrictions.
- Maintain timely and effective communication with flight crews, passengers, and management.
- Assist in arranging transportation, accommodation, and other logistics as required for passengers.
- Ensure cargo staged and onloaded to aircraft as required.
- Ensure passenger safety within the airport working area and when in close proximity of aircraft, vehicles, and ground support equipment.
- Perform physically demanding tasks including lifting heavy baggage, working in various weather conditions, and standing and walking for extended periods.
- Maintain the required security clearance.
- Deploy and operate under austere conditions as required.
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