Visitor Relations Specialist B

Mukilteo, WA

Contract Position

$22.53-$28.16/Hour

Join a global leader in aerospace innovation where cutting-edge technology meets groundbreaking projects. At the forefront of aviation, defense, and space exploration, this company offers exciting opportunities to work on next-generation aircraft, space systems, and advanced technologies that define the future of aerospace. Be part of a team that pushes boundaries and shapes the future of global travel, defense, and exploration.

Responsibilities:

• Deliver world-class guest experiences at the company Future of Flight, a premier public attraction showcasing aviation innovation and STEM education. As a Visitor Relations Specialist, you will engage with guests, lead interactive tours, facilitate activities, and serve as a brand ambassador for the company while supporting daily operations and special events.
• Provide exceptional customer service to create memorable experiences for a diverse audience.
• Memorize and deliver scripted presentations, such as the Everett Factory Tour, the company Backstage Pass, and STEM activities, incorporating updates as needed.
• Lead tours for groups of up to 52 attendees and deliver theater presentations for up to 200 attendees.
• Facilitate ticket purchases, assist with visitor check-in, and provide wayfinding services for both the Future of Flight and Everett Factory sites.
• Actively engage with visitors to share gallery and exhibit information, supporting STEM-focused interactive activities such as robotics and drones.
• Assist with daily operations, including ticketing, tech setup for events, and maintaining program schedules.
• Respond to safety concerns, assist with visitor evacuations, and implement safety training when necessary.
• Work collaboratively with the team to ensure position coverage, rotations, and timely execution of programs.
• Maintain punctual attendance, follow team rotation and break schedules, and adapt to flexible work hours, including early mornings, evenings, weekends, and holidays.
• Complete mandatory training and participate in team meetings and skill-building activities.

Qualifications:

• Education & Experience:
  • High School Diploma or GED combined with 1+ year of relevant work experience, or an equivalent combination of education and experience.
  • 1+ year of experience in customer-facing roles requiring strong communication skills.
  • Experience in roles involving public speaking, training, teaching, or acting.
• Physical Requirements:
  • Ability to stand or walk for up to six hours per shift.
  • Ability to speak for up to 90 minutes at a time, multiple times daily.
  • Comfortable with occasional stair climbing, reaching, lifting up to 20 pounds, and other physical activities.
• Preferred:
  • Six months of experience giving public tours or delivering public presentations.
  • Six months of experience with event or exhibit-related technology or point-of-sale (POS) systems.
  • Familiarity with Microsoft Office tools and ticketing systems.
  • Experience with the company or the company Future of Flight operations.
  • Education and experience acquired through an Associate degree or vocational training preferred.

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30 year-old commitment of “World Class Service. World Class Company.”

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
• Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.
• Final Pay offered will be based on experience.

Resources

• To apply, send resume to: resumesmoseleytechnical.com
• For more active job openings: https://careers.moseleytechnical.com/jobs
• For more information about Moseley visit: http://www.moseleytechnical.com/about-us/