Sales Operations Associate (NJUS)

Job Description:

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Sales Operations team is the hub of knowledge and support for the inside and outside sales teams. The members of this team handle all aspects of the sales cycle from prospect engagement through our phones and website, database management and governance, and proposal and contract generation. This team is very likely always the first point of contact for a prospective NetJets Owner and the constant point of contact for the entire sales team.

Tasks and Responsibilities

Private Aviation Expert: Handle all inbound phone calls and web inquiries. In regard to calls, provide prospective Owners with program and company information, assess the prospects private aviation needs and capture all pertinent contact information in Salesforce. Based on findings, delegate them to the appropriate sales team. In regard to web inquiries, process all inbound leads by searching for possible duplicate records, update applicable contact information, research qualifications through platforms like Wealth Engine, Zoom Info and Google, and delegate to the sales team. Also act as the first point of contact for QS Partners and Executive Jet Management Charter calls, delegating to their appropriate sales teams. Overall, the Sales Operations associate must be a private aviation expert in all Inc. level companies (NetJets US, NetJets Europe, EJM, EJME, QSP).
Sales Subject Matter Expert: Must be a subject matter expert in all things relating to NetJets sales including but not limited to financial proposals, program and contract knowledge, and all systems and processes. Act as a non-biased party and make executive decisions within our Salesforce database when it relates to data ownership amongst the sales teams. Assist the sales team with a variety of different requests including researched lead additions, reporting, financial proposals, and product/program questions. Maintain and update all financial tools required to quote/propose products on a monthly basis.
Consistent Contributor: Utilize extensive knowledge of the sales department to identify areas of improvement and think through possible solutions. Harness the "why" mentality to question the status quo and uncover more efficient and profitable ways to complete daily tasks. Be a resource for the Salesforce development team when it comes to testing and thinking through ways to improve our CRM platform. Continually work with and contribute to all other areas of the business throughout NetJets. This grows your knowledge base as a sales employee and creates strong relationships with other departments.
Foster Growth: Continually grow and maintain your knowledge of the business by staying up to date on the Revenue Policy, Investment Summary, Product Overview Guide, and additional product/process changes made throughout the year by management. Assist with training of new team members and participate in team interviews. Be a resource for your direct team by helping with questions and challenging eachother to continually think outside of the box to learn the business and improve it. Represent NetJets at prospect and Owner events through check-in, greeting and event team support.
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Bachelor's in Business Administration or Marketing

Certifications and Licenses

Years of Experience

2-4 years of experience

0-2 years of experience

Core Competencies

Adaptability

Collaboration

Strives for Positive Results

Service-Oriented

Curiosity

Knowledge, Skills, Abilities and Other (KSAOs)

Excellent verbal and written communication skills (includes ability to type professional emails)
Very organized, detail oriented and excellent time management skills
Thrives in a fast-paced environment and enjoys working with a variety of personalities
Self-motivated and service oriented
Proficient in the Microsoft suite of products (especially Word, Excel and PowerPoint)
Previous experience with Salesforce is not required, but preferred.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 14849-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/