Sales Support Representative

Job Description:

Hours: 37.5 hours per week, covering working hours Mon - Fri between 0800-1930

Location: Johannesburg

Contract: Permanent

Closing date: Sunday, 9 February 2025

In a nutshell

At Virgin Atlantic Airways, we believe that everyone can take on the world, and its our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

Working as part of a small team within Sales Operations, youll be accountable for providing full assistance to commercial partners and the Sales Management team within the UK, South African and European spanet sectors, by delivering an exceptional customer-focussed service. Youll work closely with your counterparts in our Global Sales Support teams, JV and other airlines to ensure a seamless service for our mutual customers.

Day to day

Responding promptly to all account queries both internally and externally, by phone and email
You will provide daily support to the UK, South African and European Corporate and Travel Agency customer base.
Liaising with various internal departments, Sales Managers and the Leadership Team to ensure a first contact resolution.
Apply experience and customer knowledge to achieve the best outcome for both the Corporate client, Travel Agency and VAA.
Supporting the Sales team with varying administrational duties. Managing a number of sales-related tasks simultaneously, for example co-ordinating familiarisation trips and events.
Monitoring relevant communications, both internal and external, and implementing necessary actions.
Attending and contributing to regular sales meetings and feedback to colleagues.
You will work closely with Sales Managers to gain understanding of the strategy and focus of their accounts to adapt approach accordingly.
Establish and developing relationships with varying levels of clientele. You will positively position the VAA Sales Team to promote accessible, efficient and experienced service at all times.

About you

Do you have proven experience within the travel industry? Do you want to work in a challenging and process driven role where communication is key? Then this could be the role for you!

Alongside the above, we’re looking for the following to be successful in your application:

The ability to communicate both written and verbally with customers in a clear, concise manner in any situation
Excellent organisational skills with the ability to work well under pressure
A great team player who can collaborate and support
Proficient user of Microsoft Office Suite programmes and has working knowledge of a GDS.
An understanding of Virgin Atlantic products and services, with proven experience of dealing with a variety of situations simultaneously as well as having excellent time management skills.
Experience of using a CRM (Salesforce) is an advantage but not essential
The right to live and work in South Africa

Does the above sound like you? Do you have excellent attention to detail with a strong work ethic? Then we would love to hear from you!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Cick here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2552

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Crawley, England United Kingdom, International, United Kingdom

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en