Sales Support Specialist (all genders)

Job Description:

Tasks

Join our dynamic team at our modern office in Baden-Baden (Germany), where rich cultural heritage meets innovation to create an inspiring environment for your career growth!

Are you passionate about travel and customer service? We’re looking for a Sales Support Specialist to join our team. In this role, you’ll work closely with agencies, providing them with expert support, and assist customers by handling inquiries that will reach you via our call center.

Supporting the Sales Support department in day-to-day operations / case processing in the internal booking system
Customer communication and advice in individual cases
Processing customer inquiries before and after booking at second level
Coordination, processing, and support of inquiries from incoming agencies, direct hotels, bed banks, and the call center
Price calculation, rebooking, cancelations, and sales promotion
Coordination between customers in the destination and the incoming agency

Requirements

2-3 years of relevant work experience in Sales Support in a touristic environment (e.g. travel agency)
Completed professional training in tourism (e.g. travel agent or tourism agent). A Bachelor or Master degree in tourism management would be a big plus
Business fluency in German and English. Additional languages are a strong advantage
Willingness to work occasional weekend shifts (especially in peak seasons)
Proficient in MS Office and web-based technologies
Experience with Case Management Systems (especially trueAct) would be desirable
Analytical mindset with a quick grasp of new concepts
Excellent communication skills and assertiveness
Resilient, adaptable, and able to work under pressure
Strong team player with a collaborative mindset

Company

About Eurowings Holidays GmbH

Eurowings Holidays is the tour operator of Eurowings, one of the leading airlines in Europe and part of the Lufthansa Group. We offer our customers the perfect combination of flight, hotel and other travel services for unforgettable vacation experiences - all flexible, affordable, and individually bookable. Our goal? To make travel as easy as possible while offering a first-class vacation experience!

https://holidays.eurowings.com

Job Ident #: 118923

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Baden-Baden, Baden-Wurttemberg, Germany

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service