Position Summary
The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).
Essential Responsibilities
- Monitor delays, pilot irregularity reports and other technical interruptions
- Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions
- Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
- Perform complex tasks as a joint venture with front line techs to improve skills and competencies
- Maintain and distribute records of actions and resolutions
- Periodically report trends and recommendations to Tech Manager(s) and Air Transport Association (ATA) responsible Engineers. Collect front line data that will attribute to organizational effectiveness
- Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins (MABs) for more effective troubleshooting. Support the Save Our Spares (SOS) and No Fault Found (NFF) policy programs
- Reviews Service News Letters (SNLs) and Airline Operator Telex (AOTs) for troubleshooting information
- Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce out of service (OOS) time
- Act as a leader during road trips to reduce OOS times when requested
- Review aircraft Health Diagnosis software (Health Monitoring software DFDR) for symptoms of system degradation and issue appropriate action
- Perform additional duties and responsibilities as assigned to achieve departmental and company objectives