Job Summary:
The Flying Club Administrators primary responsibilities are to help manage the administrative portions of the flying club, including reporting, student accounts, maintenance, schedule monitoring, and communications.
The Flying Club Administrator will report to a flight operations supervisor and will assist in making recommendations for the Flying Club budget and business plan.
Job Duties and Responsibilities (Essential Functions):
- Manage club member invoicing, financial account management and payment collection.
- Monitoring club schedules to ensure the application of operational policies and procedures are adhered to.
- Provide new member Club orientation, scheduling software setup and payroll deduction for dues
- Monitoring and ensuring student financial accounts are current.
- Maintain, update and communicate Club metrics.
- Reviews, codes, and routes invoices for approval (rental and instruction)
- Coordinating with Club instructors to ensure aircraft maintenance is forecast and scheduled.
- Managing the Club wait list in coordination with club president and operations officers.
- Managing the Club roster and email distribution list
- Attend meetings and distribute meeting minutes
- Assists with TSA audits.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
- Associates degree required, with a preference in business or aviation management
- Two years of flight training administration experience – required
- Two years of basic financial experience – required
- Two years of experience working with a flight school schedule – required
- A basic understanding of aircraft maintenance scheduling – required
Demonstrated Proficiencies/Skills/Abilities:
- Prior position in flight operations administration - preferred
- Strong customer service, and interpersonal skills - required
- Ability to effectively work with other departments and outside vendors - required
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Drives Results: Consistently achieves results, even under tough circumstances.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
- Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
Ensures Exceptional Customer Service:
- Energizes the Cirrus Service Essentials
- Strives to improve service performance
- Anticipates club members needs and responds promptly.
- Displays hospitality, exemplifies excellent customer service and creates a positive atmosphere for club members relations.
- Handles club members problems and complaints.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
